Privacy policy
Privacy Policy
Last updated: 6 April 2026
Welcome to the Privacy Policy of Bmboo Lighting. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. Please read this policy carefully before using our website or placing an order.
This policy applies to customers in the United Kingdom and Australia.
1. Data Controller
Store name: Bmboo Lighting
Legal company name: Witteveen E-commerce LLC
Registered address: 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, United States
Email: info@bmboo-lighting.com
2. Information We Collect
We collect personal information when you visit our website, place an order, or contact us. The types of data we may collect include:
2.1 Information You Provide
- Full name
- Email address
- Billing and shipping address
- Payment information (processed securely by our payment providers — we do not store full card details)
- Order history and preferences
- Messages sent to our customer support team
2.2 Information Collected Automatically
When you visit our website, certain technical information is automatically collected and stored in server log files. This may include:
- Pages visited on our website
- Date and time of access
- Volume of data transferred
- Referring URL
- Browser type and version
- Operating system
- IP address (truncated or anonymized where technically possible)
Legal basis (where applicable): Legitimate interest in maintaining a secure and functional website.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and customer service requests
- Improve our website, products, and shopping experience
- Detect and prevent fraud or unauthorized transactions
- Comply with applicable legal obligations
- Send marketing communications (only with your consent, where required)
4. Google Analytics
We may use Google Analytics to analyze website usage and improve our store's performance. Google Analytics uses cookies and similar technologies to collect information about how visitors use our site (e.g. pages viewed, time on site, interactions). Your IP address may be processed in a truncated or anonymized form where technically possible.
Information generated by Google Analytics may be transmitted to and stored on Google's servers, which may be located outside your country of residence. We rely on appropriate safeguards such as Standard Contractual Clauses for any such transfers.
Legal basis (where applicable): Consent (via our cookie banner) or legitimate interest in analyzing site performance.
5. Cookies
We use cookies and similar technologies to enhance website functionality, improve user experience, and analyze site performance. Cookies are small text files stored on your device that help us recognize your browser and remember certain settings.
Types of Cookies
- Essential cookies: Required for the website to function (e.g. shopping cart, checkout). Cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics).
- Marketing cookies: Used to deliver relevant advertising based on your browsing behavior.
You can manage or disable cookies at any time through your browser settings. Instructions for common browsers:
- Google Chrome – Manage cookies in Chrome
- Mozilla Firefox – Clear cookies and site data in Firefox
- Safari – Manage cookies and website data in Safari
- Microsoft Edge – Manage cookies in Microsoft Edge
Please note that disabling certain cookies may affect the functionality of our website and your shopping experience.
6. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only where necessary to operate our store, including:
- Payment processors — to securely process transactions
- Shipping carriers — to fulfill and deliver your orders
- Shopify Inc. — our e-commerce platform provider (151 O'Brien Street, Ottawa, Ontario, K2P 2L8, Canada)
- Analytics providers (e.g. Google Analytics) — to analyze site performance
- Legal authorities — where required by law or to protect our rights
All third-party providers are required to handle your data in accordance with applicable privacy laws and our data processing agreements.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Order data: Retained for a minimum of 7 years to comply with applicable tax and accounting obligations.
- Customer account data: Retained until you request deletion or close your account.
- Marketing data: Retained until you unsubscribe or withdraw consent.
8. Your Rights
United Kingdom (UK GDPR + Data Protection Act 2018)
If you are based in the United Kingdom, you have the following rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:
- Right of access (Article 15 UK GDPR)
- Right to rectification (Article 16 UK GDPR)
- Right to erasure / "right to be forgotten" (Article 17 UK GDPR)
- Right to restriction of processing (Article 18 UK GDPR)
- Right to data portability (Article 20 UK GDPR)
- Right to object (Article 21 UK GDPR)
- Right to withdraw consent at any time (Article 7(3) UK GDPR)
To exercise your rights, contact us at info@bmboo-lighting.com.
UK customers also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO): ico.org.uk.
Australia (Privacy Act 1988 + Australian Privacy Principles)
If you are based in Australia, your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
You have the right to:
- Request access to the personal information we hold about you (APP 12)
- Request correction of inaccurate, incomplete, or out-of-date personal information (APP 13)
- Make a complaint about how we handle your personal information
To exercise your rights, contact us at info@bmboo-lighting.com. We will respond to access and correction requests within a reasonable timeframe.
If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
9. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure. Our website is protected by a valid SSL certificate, ensuring that all data exchanged between your browser and our server is encrypted.
Please note that no data transmission over the internet can be guaranteed as completely secure.
10. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at info@bmboo-lighting.com and we will delete it promptly.
11. Cookie Consent Banner
When you first visit our website, a cookie consent banner will be displayed. By accepting cookies, you consent to their use for essential functions and, depending on your selection, for analytics and marketing purposes. You may change or withdraw your consent at any time by adjusting your browser settings or updating your cookie preferences on our website (where available).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our business practices, or our services. The current version will always be published on this page, and the "Last updated" date will be adjusted accordingly. We encourage you to review this policy periodically.
Contact Information
Store name: Bmboo Lighting
Company: Witteveen E-commerce LLC
EIN: 30-1430114
Address: 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, United States
Email: info@bmboo-lighting.com
Hours: Monday to Friday: 8:00 AM – 7:00 PM | Saturday & Sunday: 10:00 AM – 2:00 PM (GMT/BST, UTC+0/+1)
Related Policies
Terms of Service | Shipping Policy | Return & Refund Policy | Payment Policy